Guiding Families is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Who We Are
Guiding Families is an independent social work service. For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), the data controller is Carly Northcott of Guiding Families. Our contact details are: Email: carly@guidingfamilies.co.uk | Phone: 07821 842023.
What Information We Collect
We may collect and process the following data about you: information that you provide by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise; information you provide when you enquire about our services; details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data; and information provided to us in the course of carrying out assessments or providing services.
How We Use Your Information
We use information held about you in the following ways: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about; to notify you about changes to our service; and to ensure that content from our site is presented in the most effective manner for you and for your computer.
Legal Basis for Processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: where we need to perform the contract we are about to enter into or have entered into with you; where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and where we need to comply with a legal or regulatory obligation.
Disclosure of Your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. We may also share your information with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; and analytics and search engine providers that assist us in the improvement and optimisation of our site. We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use; or to protect the rights, property, or safety of Guiding Families, our customers, or others.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
How Long We Keep Your Data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Assessment and case records are retained for a minimum of seven years in line with professional guidance. Contact and enquiry data is retained for up to two years unless you request earlier deletion.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us at carly@guidingfamilies.co.uk. Under GDPR you also have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (subject to legal obligations); object to or restrict processing; and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website may use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can control and/or delete cookies as you wish — for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.
Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: Carly Northcott, Guiding Families. Email: carly@guidingfamilies.co.uk | Phone: 07821 842023.
Questions about how we handle your data? Get in touch.
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